Privacy policy
Introduction
Terra Cultura Tours Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and safeguard your information when you interact with our website, book tours, or use our services. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you acknowledge that you have read, understood and agree to this Privacy Policy.
How we collect your information
We may collect the following categories of personal information in several ways:
a. Information You Provide Directly
When you interact with us, we may collect personal information you voluntarily provide, including:
Name, email address, phone number, billing address, and other contact details
Payment details (processed securely by our third-party payment providers)
Booking details, experience preferences, and any special requests
b. Information Collected Automatically
When you use our website, we may automatically collect certain technical and usage information, including:
IP address, browser type, device information, and operating systen
Pages viewd, interactions and browsing behaviour
Cookies, tracking pixels, and similar technologies used to enhance website performance, functionality, and user experience
c. Information from Third Parties
We may also receive information from third-party sources, including:
Marketing and promotional partners
Communications you send to us via email, messaging, or enquiry forms
Social media platforms when you interact with our profiles or content
How We Use Your Information
We use your information for purposes including:
1. Providing Our Services:
Processing and managing bookings, payments, and reservations
Communicating confirmations, changes, or updates
Delivering tailored and bespoke experiences
Providing customer support and respond to enquiries
2. Improving Our Services:
Analysing website usage, traffic patterns, and customer preferences
Improving our experiences, itineraries, and website functionality
Enhancing user experience and service delivery
3. Marketing & Communications:
Sending newsletters, updates, and promotional offers (only where you have provided consent)
Personalising content, recommendations, and marketing communications
Managing your marketing preferences and opt-out requests
You may withdraw your consent at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
4. Legal, Compliance & Security Purposes:
Comply with applicable legal and regulatory obligations (including accounting and tax requirements)
Prevent fraud, unauthorised access, misuse of our services, and other security risks
Establish, exercise, or defend legal claims.
Sharing Your Information
We never sell, trade, or rent your personal information. We may share your personal data with trusted third-party service providers who support the operation of our business, including:
1. Service Providers:
Payment processors (to securely process transactions)
Booking platforms and reservation systems
IT service providers (such as website hosting, analytics, and customer management systems)
Professional advisers were necessary (e.g. legal, accounting, or insurance)
2. Suppliers:
Local operators, guides, or partners responsible for delivering your experience
3. Legal and Regulatory Authorities:
Comply with applicable laws, regulations, or legal processes
Respond to lawful requests from public authorities
Establish, exercise, or defend legal claims
Cookies and Tracking
Our website uses cookies and similar technologies to:
Enhance website functionality and user experience
Analyse visitor behaviour and website performance
Deliver personalised content and marketing
You can manage or disable cookies via your browser; however, some parts of the website may not function properly if cookies are disabled.
Your Privacy Rights
Under UK GDPR, you have the right to:
Access, correct, or request deletion of your personal data
Restrict or object to data processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us at support@terraculturatours.com.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Booking data: retained for up to 6 years to comply with legal and tax obligations and to establish, exercise, or defend legal claims;
Marketing data: retained until you withdraw your consent or opt out of communications;
Enquiry data: retained for up to 24 months from your last interaction.
After this period, your personal information will be securely deleted or anonymised. We periodically review the data we hold and securely delete or anonymise personal data that is no longer required.
Security of Your Information
We implement technical, administrative, and physical measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, including:
Secure servers and hosting
Encrypted transactions
Restricted access to personal data
Regular monitoring and security practices
Despite these measures, no method of electronic transmission is 100% secure. By using our website and booking services, you acknowledge and accept this risk.
Third-Party Links
Our website may contain links to third-party websites. We do not control the content or links that appear on these sites and are not responsible for their privacy practices.
Children’s Privacy
Our services are not directed to children under 16. We only collect children’s data where provided by a parent or guardian for booking purposes.
International Data Transfers
This website is controlled, operated and administered from within the United Kingdom. We may transfer your information to countries outside your residence for service delivery purposes. Appropriate safeguards are in place to ensure compliance with applicable data protection laws.
Limitation of Liability
While we take all reasonable steps to protect your data and maintain the website, Terra Cultura Tours shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
Use of our website
Service interruptions or technical issues
Unauthorised access beyond our reasonable control
Intellectual Property
All content on this website- including text, images, branding, logos, videos, design, and trademarks - is the property of Terra Cultura Tours Ltd or its affiliated partners. You may access and use the content online only for your personal, non-commercial purposes. Any other use, including reproduction, distribution, modification, or republication, is strictly prohibited without prior written permission from Terra Cultura Tours Ltd.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, technology, or our practices. The latest version will always be published on our website. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and to be aware of any modifications. By using this site, you will be deemed to accept our Privacy Policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or to exercise your privacy rights, please contact us via email at support@terraculturatours.com.
Effective Date: 22-04-2026
Last Updated: 22-04-2026